1. General Terms & Conditions

1.1 About Dootech
Our mission is to simply provide the best shopping experience at amazing prices.

1.2. Our Stock
Dootech stock is all genuine, brand new, original and unlocked. We source our products from all over the world to provide the best quality stock and best prices to our customers. There may be situations where your product will come with a different region power plug. In these situations a local adaptor will be provided for your convenience.

1.3. Payment and Currency

Our websites process payment in the following currency: GBP.

Any other currency shown on the respective websites are for display purposes only and are an approximation based on our internal exchange rate. The final amount billed will be based on your credit card or payment service provider and what exchange they offer. You will be able to select your payment method at the payment step in the checkout process.

1.4. Verification

All customers must be verified before it is approved for shipment. Most of the time the order goes through without any issue but Dootech reserves the right to hold a shipment in case of suspicious activity relating to fraud, misuse of credit cards or fake identity. We apologise if your order is delayed if it is flag by our procedure, but we will ensure that if verification is required, we will contact you as soon as we can so as to ship out your order faster. Furthermore, if there are any concerns, you can always email us at support@dootech.co.uk.

As online shopping grows, unfortunately so does fraud. We thank you for your cooperation.


1.5. Delivery
Upon receiving your payment, your order will be sent to the warehouse to pack and ship your product. You will receive a notification email when we have shipped your package with a tracking for you to track your order. You can also view your tracking status on the order page in My Account.

Dootech reserves the right to ship low cost and/or lightweight products through untracked post if they are the only item(s) in the order.
Please take note that service during transition of goods is solely the liability of courier companies. Dootech is not liable for any goods which are lost or received damaged. Courier companies only cover physical loss or damage of goods during transit subject to the maximum liability specified in the terms of conditions of their service.


1.6. Discount Vouchers 
Dootech offers promotions such as discount vouchers and coupons. These have their own conditions of use such as duration, expiry date et cetera. Please refer to any relevant conditions on promotion pages, information or emails. Dootech reserves the right to void, change, remove or disable any vouchers at their own discretion. However, this would rarely occur and if it were to happen this would be announced.


1.7. Manuals/ Software
There may be circumstances where you will receive an item with a manual in a language you cannot read. This is due to our sourcing structure to obtain the best possible prices for our customers. In these cases please refer to the relevant product page on the manufacturer website to download the manuals. If you require any assistance on this matter please do not hesitate to contact our Customer Service team.


1.8. Checking Procedure
Dootech stock is put through a random inspection and sometimes testing procedure. We will select a few items out of each batch of goods from our supplier to do this. This is to ensure that the product delivered is of high quality and working order so as to minimise the chance of DOA (dead on arrival) and customer inconvenience. Therefore the product may need to be removed from the box and checked. Rest assured that before repacking, we thoroughly clean and repackage everything professionally (shrink wrap if required) to original standard before shipping.


1.9. Import Tax
Our prices on our site are final and there won’t be any additional fees to pay when the product arrives.


1.10. Information Accuracy
Dootech stocks products from all over the world to bring the best prices and quality to our customers. However this comes with a disadvantage that there are slight differences in the product and packaging between regions to meet the local requirements. Therefore we cannot guarantee that the information such as photos on the site are 100% correct at all times.

Our prices on our site are final and there won’t be any additional fees to pay when the product arrives.


1.11. Privacy Policy
Please refer to our Privacy Policy page to know more about the data we are collecting, as well as how we share and utilize the information.


  1. Cancellation Policy
    2.1 Cancellation
    Orders can only be cancelled whilst the order is still in processing status. We only accept cancellation request made by the means of submitting a ticket.
    In any event that the goods are packed or dispatched, or upon receiving the goods, you can only return the order under our 14 Days Money Back Guarantee policy; with an administration fee of up to 20GBP and a return shipping fee. This will be liable to you and be deducted from your refund amount.

2.2 Duplicated order
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are packed and dispatched and we will cancel the duplicated order for you as per your request.


2.3 Fraudulent Order
Procedures are in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation and the respective user/visitor will be banned from our website unconditionally.


2.4 Security Check
As part of our efforts to protect the interests of both buyer and seller, we may require you to provide further information and documentation to confirm your order is genuine. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.


  1. Return Policy
    14 Day Money Back Guarantee
    Dootech offers all customers 14 day money back guarantee. We want all our customers to shop with confidence and peace of mind at dootech.co.uk.

Return, Exchange and Cancellation

Situation Declaration Time Frame Return Shipping Fees  

Administration Fee


Restocking Fee

Return or Exchange for Brand New Condition Device 14 days Customer’s Expense shipping items back to dootech Up to 20GBP Up to GBP50 for any missing accessories
Return of Faulty Item or DOA Item 14 days Customer’s Expense shipping items back to dootech N/A Up to GBP50 for any missing accessories
Return of a Wrongly Delivered 14 days Customer ships items back to dootech with a reimbursement on shipping fee N/A Up to GBP50 for any missing accessories
Missing Items 48 hours N/A N/A N/A


3.1 General Conditions Requirement:

All full refunds or replacements are subject to the below condition(s):

  • Items were purchased from our website. (www.dotoech.co.uk)
  • An RMA request email is sent and received by us within 14 days upon the delivery of order.
  • Items must be handed to an organised courier or shipped to our authorised centre within 14 days of RMA ticket approval.
  • a copy of your receipt/invoice.
  • a copy of your return authorization number (RMA Number) and form.
  • Items are in brand new condition (with all original packaging including all accessories and other material(s)), unless it is faulty or DOA. These are some determinants of how we determine brand new condition. This includes:
  • the manufacturer packaging
  • Original screen protector film has not been peeled off
  • Accessories packaging has not been damaged

Please note: A restocking fee up to 50GBP (50EUR) will be deducted from your refund amount if the return does not meet the condition(s) specified above.

3.2 Dootech reserves the right process all returns at their sole discretion. Any decision made by or their authorised representative are final.

Return or Exchange (14 Day Money Back Guarantee Policy)

Dootech offers all customers 14 day money back guarantee. We want all our customers to shop with confidence and peace of mind at dootech.co.uk.

All customers can exercise the right to return a merchandise and opt for a refund or exchange within 14 days after receiving the merchandise.

As long as you fulfil all conditions in 3.1 outlined above, you will be approved of a return. Upon approval, you will have to organise a courier to send your complete package (refer to 3.1 above for details) and have the item(s) returned to our Hong Kong warehouse. When we receive the product and inspection is passed, the refund or exchange will be processed.

However, you will be liable to the return shipping fee and an admin fee of up to 20GBP deducted from your refund. A restocking fee could be applied if you return the item to us with any miss accessories.

Exclusions – Headphones, Earphones and Personal Care Products like Shavers are not covered under this policy due to health and hygiene issues.

Return of a Faulty Item, DOA Item
If your product is faulty or dead on arrival (DOA) within 14 days of receiving the merchandise, you are definitely eligible for a return.

As long as you fulfil all conditions in 3.1. outlined above, you will be approved for a return. Upon approval, you will have to organise a courier to pick up your complete package (refer to 3.1 above for details) and have item(s) returned to a UK service address (for both UK and Ireland orders). Once we receive the product and inspection is passed, the refund or exchange will be processed. Dootech reserves the right to replace the faulty item with an item that is refurbished to a brand new condition.

There are no admin fees in this situation.

Return of a Wrongly Delivered Item
If we deliver the wrong products, you are entitled to a return under this clause. You must notify us within 14 days of receiving the merchandise and you may opt for a return or exchange.

As long as you fulfill all conditions in 3.1. outlined above, you will be approved of a return. Upon approval, you will have to organise the shipment of your complete package (refer to 3.1 above for details) and have item(s) returned to a UK service address (for both UK and Ireland orders). Once we receive the product and inspection is passed, the refund or exchange will be processed, and the return shipping fee will also be reimbursed to you after the related invoice is provided.

There are no admin fees in this situation.
Missing Items
If you find your package is missing an item or your product is missing an accessory upon recipient of goods within 48 hours, please contact our customer support and we will open a courier case to investigate the issue and the investigation could take up to 5 working weeks before a resolution is provided.

Further Notes

  1. If an item is not returned in an acceptable condition as per the conditions stated in 3.1, a restocking fee of 50GBP will not be applicable and deducted from the refund amount.
  2. You must take reasonable care of the items, accessories and manufacturer packaging when returning them to ensure that they are in original and undamaged condition.
  3. We reserve the right to refuse a return and also deem an item to have been mishandled in accordance to our warranty policy.
  4. If a return is deemed unacceptable and refused, the customer must pay us return shipping fee to have the product shipped back to them.
  5. If you provide us with pictures as soon as possible this would ensure the process of approval to be much more efficient.
  6. Unfortunately, as no insurance will be applied, we are not responsible for any physical loss or damage of the merchandise during return transit. If you would prefer you could send it to our nominated service centre with insured post at your cost.
  7. Due to the nature of Liquid Crystal Displays (LCDs) we only offer returns if:
  • 5 or more dead/bright pixels in any position
  • 3 or more dead/bright pixels within 3mm of one another.
  1. Device Warranty
    Upon receiving and accepting your payment, we will provide you the coverage for your purchase(s) as stated in this warranty.

All products purchased from dootech.co.uk come with an included manufacturer equivalent 12-month standard warranty – Dootech Warranty. This warranty is provided by Dootech Limited and is serviced at Dootech authorised repair centres. If you need to make a warranty claim, please submit an RMA form.
4.1 What is covered?
12 months parts and labour costs for the repair of a manufacture defect or fault in production, which lead to product malfunctioning.
12 months parts and labour costs for the repair of a fault in the material of the product, which lead to product malfunctioning.
1 month parts and labour costs for the repair of a fault in the material of Rechargeable Batteries.
4.2 Duration of the warranty
The warranty period starts from the invoice date, and hence includes the shipping and return shipping time as well as the repair duration.
4.3 The exclusions
6-months warranty for headphones, mobile phone accessories, USB cables and USB chargers.

The following product categories are not covered by warranty:

  • Consumable products such as Batteries (Except RC toy battery has 3 months warranty), Films,
  • Product which are not electronic items or do not consume electricity(e.g. Bags, Lens Hoods, and audio accessories etc),
  • Carrier related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets,
  • Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets,
  • Gadgets accessories,
  • In box accessories

4.4 How do I make a warranty claim?
If you wish to make a claim under the limited warranty, please ensure you fulfil the requirements outlined in the Terms, then send an email to returns@dootech.co.uk.

Provide us as much information as possible the in the form, such as images, serial numbers, detailed descriptions, order information, etc.

Once the email is sent we will get back to you in most circumstances within 24 – 72 hours.

Upon approval of warranty claim, you will be asked to ship the product(s) yourself within 14 days provide us the tracking information.

When making a warranty claim, you may be asked to provide

  • Invoice that proves the product purchase and the date of purchase
  • Pictures or detailed description of affected parts
  • IMEI or any related serial numbers

Please note that the Dootech Warranty scheme is only applicable to the first end-user and purchaser of the product. The warranty cannot be transferred to subsequent or other owners.
4.5 What is not covered by Dootech Warranty
The Dootech Warranty does not cover damage, bricking, disruption, defects, to the extent permitted under the applicable law, such as relating to:

  1. Third party software, settings, links, content, data that may be applied after the release of the product from the manufacturer. This includes malicious software such as viruses
  2. Battery, especially third party or tampered batteries. This also applies to when the battery has been used in other products other than those specified by the manufacturer
  3. Normal wear and tear, transport and shipping, rough and excessive handling, actions other than those outlined by the manufacturers, misuse of the product and any acts beyond reasonable control of Dootech.
  4. The product has been modified, repaired or opened by a party other than Dootech authorised service centre or a Dootech representative.
  5. The product has been used in conjunction with unauthorised parts
  6. Serial number and IMEI numbers have not been altered in any way.
  7. Exposure to moisture in any manner, resulting in but not limited to, corrosion, oxidation, short circuits.
  8. Exposure to chemicals.
  9. Exposure to extreme temperatures and environmental conditions beyond the recommended limit from the manufacturer.
  10. Use of non-standard SIM cards or cards provided by telecommunications companies in order for you to use functions of your mobile phones. This includes but is not limited to, incorrect sized SIMs, external SIM modules or modified SIMs
  11. Improper usage, storage or handling of the product
  12. Any accidental or malicious damage
  13. Failure to follow our written instructions for the product, or those of the manufacturer’s
  14. Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer
  15. Modification to the product and/or software, by someone other than our representatives
  16. The product serial has been removed or made illegible
  17. Connection of other fittings, accessories, equipment or software to the product which were not approved by us
  18. External causes out of our control which may include accidents, fire disasters or burglaries
  19. Repair or cleaning by unauthorized personnel
  20. Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract
  21. Correction of errors for any non-Dootech or original manufacturer proprietary software
  22. Loss or damage of data
  23. Attaching the product to a network not approved by us, or if you have made changes to your operating or network system
  24. Not installing any error correction that is issued for the software
  25. Use of which is not designed
  26. Damaged Display on Screen (LCD) due to improper usage
  27. Non-Manufacturer defect on Lenses
  28. Liquid damage
  29. Damage due to improper packing during shipment to service center or service agent

4.6 New for Old policy
In the circumstance that your product is not repairable, we will provide you with another device. This product may be refurbished to a brand new quality.

However if in the case we are unable to procure the same product, Dootech will provide you with an equivalent product that matches the specifications and capabilities of the unrepairable one.

Any replaced item does not have a renewal in warranty period. The warranty period is transferred from the unrepairable device. Furthermore, the replaced item cannot be redeemed for cash.
4.7 Other Important Warranty Information
Dootech reserves the right to:

  1. Charge an inspection fee if the returned product does not fall within our terms and condition.
  2. During repairs, replacements for broken or unusable parts may be new, equivalent to new or refurbished.

Dootech is not liable for:

  1. Any delays caused due to natures out of Dootech’s control such as extreme weather conditions causing delays in shipment.
  2. Any data that is removed or corrupted during the repairing process.
  3. Any changes in settings that is made during the repairing process.